Privacy Policy

Learn how Surewin Casino collects and protects your data. Our privacy policy complies with all data protection regulations.

150% first top-up bonus up to $600

Sign Up Now

Introduction

Welcome to Surewin Casino. This Privacy Policy explains how Surewin Casino (“we,” “us,” “our”) collects, uses, discloses, and safeguards personal information of players based in Australia. By accessing or using our online casino services, you agree to the terms described herein. This policy applies to all personal and technical data processed by Surewin Casino under our Curacao gaming license.

Information We Collect

Personal Data

  • Name
  • Email address
  • Date of birth
  • Residential address
  • Payment details (e.g., credit card, bank account)

Technical Data

  • IP address
  • Device identifiers
  • Browser type
  • Cookies and tracking technologies

How We Use Your Information

  • Account Management: To verify your identity, maintain your account, and provide customer support.
  • Payments: To process deposits, withdrawals, and refunds securely.
  • Legal Compliance: To satisfy Know Your Customer (KYC) regulations and anti-money laundering (AML) obligations.
  • Fraud Prevention: To detect and prevent unauthorized activities or policy violations.
  • Marketing: To send promotional offers and newsletters. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

Legal Basis for Processing

We process your personal information under the Australian Privacy Act 1988 and related regulations. While GDPR does not apply to Australian residents, we align our practices with international privacy standards to ensure robust protection of your data.

Data Sharing

We may share your information with:

  • Payment processors and financial institutions
  • Third-party verification providers (KYC)
  • Regulatory bodies and law enforcement authorities

We do not sell your personal data to any third parties for marketing or other purposes.

Data Retention

We retain your personal information for as long as your account is active or as needed to comply with legal obligations and resolve disputes. Typically, we hold transactional records for up to seven years in accordance with financial regulations.

Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data
  • Obtain a copy of your data in a portable format
  • Object to certain processing activities

Cookies

We use cookies and similar technologies to enhance your experience. For more details, please refer to our Cookie Policy.

Security

We employ industry-standard encryption, secure servers, and regular staff training to protect your data against unauthorized access, alteration, or disclosure.

Contact & Updates

If you have questions or concerns about this policy, please contact us at [email protected]. We may update this policy periodically. Any changes will be posted on our website with an updated effective date.